Returns and Refunds Policy
We want you to be completely happy with We love our beach products. Afterall, that’s why we exist. Beaches are where happy and lasting memories are formed. And our windbreaks are designed to help this.
Products in original condition
If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of despatch. There are some exclusions to this Policy, set out below.
To return a We love our beach product, please complete a Returns Form and post it to Returns, We love our beach (address to follow). For all returns of We love our beach product within the UK, please use the FREEPOST label on the delivery note provided in your original packaging. If you no longer have the FREEPOST label please address it to (address to follow). If you return a product by post without the FREEPOST label, you will need to pay the costs of returning the product to us and obtain proof of posting. Please enclose the delivery note provided in your original package and complete all the relevant sections for refunds by going here.
We currently do not supply overseas. Or to Northern Ireland or the Islands of the UK. Email us if that’s where you live.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse.
If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the product, but you will not receive a refund of the original delivery charges or the cost of returning the product to us.
We will endeavour to process your refund within 14 Working Days of receiving the product back. For the purposes of this agreement, a Working Day excludes weekends or bank holidays.
If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect the reduced price and any failure to meet the original requirements for the offer or discount as a result of returning the product.
Products must be returned in their original condition for resale. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.
Nothing in these terms and conditions affects your legal rights in respect of products which are defective or not as described. Please understand that every effort is made to ensure colour representation of products on the website is matched with the actual cotton production process. However, due to the nature of digital colour (website) representation and colour dyeing and printing on cotton, there may be differences. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
If you think that a product is defective or mis-described, please contact our Customer Service Team by emailing us at firstname.lastname@example.org. One of our Customer Service Team will be able to advise you on how to return your goods.
All returns for potentially defective products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 calendar days of the day we notified you via email that you were entitled to a refund for these products. If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.
Please note that we are unable to accept the return of certain products, as set out in the Consumer Contract Regulations 2013, including:
- products which are personalised or made to your specification
- products which are damaged
Please note that your right to return a product is not affected if the product is faulty or misdescribed.