We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wave@weloveourbeach.com. Please note that returns will need to be sent to the following address: 33, St Johns Road, Lower Weeston,  BATH BA1 3BW.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wave@weloveourbeach.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wave@weloveourbeach.com.

We want you to be completely happy with We love our beach products. After all, that’s why we exist. Beaches are where happy and lasting memories are formed. And our products are designed to help this. 

Products in original condition

If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of despatch. There are some exclusions to this Policy, set out below.

To return a We love our beach product, please complete a Returns Form and post it to Returns, We love our beach to 33 St Johns Road Lower Weston BATH BA1 3BW, UK). For all returns of We love our beach product within the UK, please use the FREEPOST label on the delivery note provided in your original packaging. If you no longer have the FREEPOST label please address it to 33 St Johns Road Lower Weston BAT BA1 3BW UK. If you return a product by post without the FREEPOST label, you will need to pay the costs of returning the product to us and obtain proof of posting. Please enclose the delivery note provided in your original package and complete all the relevant sections for refunds by going here. 

Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. 

If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the product, but you will not receive a refund of the original delivery charges or the cost of returning the product to us.

We will endeavour to process your refund within 14 Working Days of receiving the product back. For the purposes of this agreement, a Working Day excludes weekends or bank holidays.

If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect the reduced price and any failure to meet the original requirements for the offer or discount as a result of returning the product.

Products must be returned in their original condition for resale. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.

Defective products 

Nothing in these terms and conditions affects your legal rights in respect of products which are defective or not as described. Please understand that every effort is made to ensure colour representation of products on the website is matched with the actual cotton production process. However, due to the nature of digital colour (website) representation and colour dyeing and printing on cotton, there may be differences. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.

If you think that a product is defective or mis-described, please contact our Customer Service Team by emailing us at wave@weloveourbeach.com. One of our Customer Service Team will be able to advise you on how to return your goods. 

All returns for potentially defective products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 calendar days of the day we notified you via email that you were entitled to a refund for these products. If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.

Exclusions

Please note that we are unable to accept the return of certain products, as set out in the Consumer Contract Regulations 2013, including:

1. products which are personalised or made to your specification
2. products which are damaged 

Please note that your right to return a product is not affected if the product is faulty or misdescribed.